Refund Policy

1. Free Trial Period

We offer a 7-day free trial period for all our new plans. During this time, you can cancel your subscription at any time at no cost.

2. Cancellation Policy

You can cancel your subscription at any time from your dashboard. Cancellation will be effective at the end of the current billing cycle. You will have access to the service until the end of that cycle.

3. Refunds

In compliance with Paddle's policies and our commitment to your satisfaction, we offer a 14-day refund window for initial subscriptions. If you are not satisfied with the service within the first 14 days of your purchase, you may request a full refund by contacting our support team.

If you believe there has been a billing error, please contact us immediately at support@neurometricslatam.com to review your case.

4. Plan Changes

If you switch from one plan to another, the price adjustment will be prorated automatically on your next invoice.